Since 1973, (long before the advent of the interweb machine) mail order has been the backbone of SQP Art Books. We take great care in packaging and pride in getting your order to you as quickly and safely as possible. Here are some Frequently Asked Questions that people tend to ask frequently:
Do you accept international orders?
Why certainly - many of our fans dwell quite happily outside the United States (as do many of our fine artists!). Just keep in mind, shipping costs CAN be brutal, and we wish there was a way to keep it cheaper - but there simply isn't.
We've found many of our fans pool their orders with their other friends, getting the most from their shipping fees.
As for sending catalogs outside the US - if you simply MUST have your very own copy, we can send you one for $3.00 US. Click here to order (though you CAN order anything in that catalog right here on the website!)
What are your shipping rates?
US SHIPPING RATES
NON-US SHIPPING RATES
Non-US Orders over $200, please contact us first for best shipping options.
What is your returns policy?
If a product is damaged or defective, we'll exchange it for AN EXACT REPLACEMENT. Items may only be exchanged for the EXACT SAME ITEM. No other exchanges will be made.
My order has not arrived, how can I get assistance?
Generally speaking, from the moment you place your order to the time your order arrives at your location (in the United States), it's usually a 2-3 week period. Orders go via United States Post Office, and America is a damned big country. So - rule of thumb - give your order AT LEAST that amount of time (and a days more) before deciding your books are lost in some massive black hole at the USPS. Be assured we WILL work it out to your satisfaction.
I’m having problems placing my order, what can I do?
The robots are good, but far from perfect. We here at SQP Art Books take pride in our ability to make our customers happy. If you're having trouble placing an order online, please call us Monday thru Friday, 9AM to 5PM EST at 609-298-5111 and we'll get it done old-school style - human to human! How novel!
Can you send orders to Prisons?
NO, WE'D REALLY RATHER NOT.
We're very sorry, and yes, our line is quite popular with those currently serving time in many of America's correctional facilities - but the the simple fact is - packages are either blocked, lost, stolen, or returned to us in a non-sellable state.
If YOU would like to order anything from our site, and have it sent to YOUR home, and on your next visit to your incarcerated friend, hand it to him - we have NO problem with that at all! We simply can't send anything directly to a prison.
PLEASE NOTE - If you DO send us an order that needs to be sent to a prison, and that order IS processed - we take NO RESPONSIBILITY for its delivery, and there will be NO REFUND.
Again - your best option is to have the order sent to YOUR address and take it personally on your next visitation.
Still have a question?
Fill in this form and we'll get back to as soon as possible:
Need MORE ways to get in touch?
609-298-5111 (Monday thru Friday 9AM to 5PM EST)
SQP Art Books
PO Box 248
Columbus, NJ 08022
Ordering by Phone?
Have your catalog ready, and call:
1-609-298-5111 - (Monday thru Friday 9AM to 5PM EST)